?

Log in

No account? Create an account
My Journal Friends' Postings Calendar About Me Partners Forever Previous Previous Next Next
Nikki's Notations
A Slash Friendly Journal
nakeisha
nakeisha
Follow up to 'sighs heavily'
As I mentioned yesterday, I was still unfortunately not receiving all of my comments from LJ. I did report this to them and got the standard reply:

Thank you for your report. It appears that a popular spam-blocking service has listed LiveJournal on their block list, resulting in delays in processing other email being sent. LiveJournal's system administrators are working to resolve this problem, but in the meantime, you may continue to be receiving intermittent notifications. I apologize for the inconvenience this is causing.

And the following was posted on status earlier this morning:

The previous issue with comment notification emails not being delivered should also now be resolved. However, a popular spam-blocking service has listed us on their block list, most likely because of the volume of email we send. Our system administrators are working with them to get un-listed. In the meantime, you might be unable to receive any email from LiveJournal if your mail provider uses server-side spam blocking.

If like me you know that your ISP doesn't have a spam-blocker, plus you were getting some of your comments, and you had reported this at the time of your original query, you might have been a tad miffed that they appear not to have read your report. Now I know that given the vast number of people who had clearly contacted them, the standard response is the logical one to make; sort out the 98% first and then deal with the 2% later kind of thing. Irksome, I agree, but not unheard of.

However, I decided to follow up with another report, again like other people had done, explaining that my ISP didn't have a spam blocker (I double checked this this morning). I received the following comment:

For some users, all comments are being blocked. This is causing LiveJournal's mail servers to slow down, which causes all other comment emails to be delayed or intermittently lost. LiveJournal's system administrators are aware of this issue, and are working to resolve this problem. I apologize for the inconvenience this is causing.

Again, it's a standard reply, but at least it seems to address those of us who know that our ISPs don't have spam-blockers. And it's a little more informative, I feel.

Thus, I thought I'd share this with you for those of you who also knew that your ISPs didn't have spam-blockers and were wondering what the next step would be.

So fingers crossed (which makes typing impossible, so it'll have to be metaphorically), things will hopefully now move forward.

Tags:
Current Mood: hopeful hopeful

18 Notes or Leave A Note
Comments
franciskerst From: franciskerst Date: 30th November 2005 13:04 (UTC) (Link)

I have no spam blocker and I am still receiving only one third of my comments notifications by e-mail.
nakeisha From: nakeisha Date: 30th November 2005 13:24 (UTC) (Link)
Exactly. Thus their 'catch all' wasn't the answer to a lot of us.

I can accept that the number of bounced emails, etc. is causing the servers to slow down and thus cause problems, but no doubt we will see in due course.
aingeal8c From: aingeal8c Date: 30th November 2005 13:14 (UTC) (Link)
For some users, all comments are being blocked. This is causing LiveJournal's mail servers to slow down, which causes all other comment emails to be delayed or intermittently lost.

Well this seems to be making more sense to me. Though I haven't met anyone yet who has been getting no comments (mind you nor have I read anyone who is getting all their comments) this makes more sense than the SPAM response.

you might have been a tad miffed that they appear not to have read your report. Now I know that given the vast number of people who had clearly contacted them, the standard response is the logical one to make; sort out the 98% first and then deal with the 2% later kind of thing. Irksome, I agree, but not unheard of.

It does seem to be common practice to send out the generic reasons first to try and get those people sorted and maybe ascertian the problem further.
Frustrating though.

Fingers are crossed here too.
nakeisha From: nakeisha Date: 30th November 2005 13:27 (UTC) (Link)
Well this seems to be making more sense to me.

Exactly, that's what I thought.

Like you I've yet to come across anyone who is getting all their comments or none of them, thus the spam-blocker might just the be proverbial red-herring - I'm sure the LJ team thought it was that, and in one way it is the problem if it's causing a huge amount of bounced emails.

So yes, fingers crossed (toes too).
aingeal8c From: aingeal8c Date: 30th November 2005 13:50 (UTC) (Link)
thus the spam-blocker might just the be proverbial red-herring - I'm sure the LJ team thought it was that, and in one way it is the problem if it's causing a huge amount of bounced emails.

Yes it would be a logical assumption that it was the SPAM blockers causing the problem but it now appears that that was perhaps a problem but now it's a different problem causing the trouble.

So yes, fingers crossed (toes too).

Yes. Though crossing toes is tricky ;-)
nakeisha From: nakeisha Date: 30th November 2005 14:03 (UTC) (Link)
When all is said and done this whole move seems to have been a nightmare for them, but even so... A week plus is a long time (as they say).

Yes. Though crossing toes is tricky ;-)

:-) Just do it metaphorically - it works as well.
bekijane From: bekijane Date: 30th November 2005 14:05 (UTC) (Link)
Just because your ISP doesn't use server side spam blocking it doesn't mean your email hasn't been filtered.

The server side spam block can occur at any point between LJ and you remember - it does tend to be the reason for intermittent notifications. Support Volunteers noticed the problem after we were blacklisted - so the blacklisting is very probably the cause of the problem. There have also been a lot of bounced emails back to LJ and these were denied not resent. Server side spam block can also kick in filtering on subject lines and on names of sender - got an LJ name that sunds like a spammer or a body text that includes words that a spammer might use - more likely to get blocked hence some getting through and not others. I have a hunch it's also because LJ's DNS address changed so a lot of the whitelists that were set up to allow LJ comments through have stopped working.

Yes these were standard answers, but ye godz the boards were flooded with everyone and his dog asking about it - more than 8 million users and most of them seem to have opened a request saying OMG! It's a Plot! You're not telling us the truth! But actually we are to the best of our knowledge. We usually pride ourselves on giving personal answers but when the boards is utter penc then there is no way we can do it.

Not a red herring and the truth as far as we know it. Not an excersise in fobbing off users either - we don't do that. ever. At all. No way. We're all LiveJournal users just like you (even the staff members - oh yes they are) and our comments aren't getting through either.

Meanwhle recent comments.bml lists your recent comments for you, both thiose received in your journal and those you've posted elsewhere (although not replies to them - you need to click through and check) and that's how we're all coping. No need to miss a comment. http://www.livejournal.com/tools/recent_comments.bml
nakeisha From: nakeisha Date: 30th November 2005 14:16 (UTC) (Link)
I'm aware that the blocking can happen on any of the router computers between LJ and my ISP, I said so a couple of times in replies to some of yesterday's posts.

And as I said I know all about standard responses and appreciate how difficult the whole thing is, and also how useful the standard reply can be. But I've also seen how much this irritates people (not here, but in working life), thus I appreciate it's six of one and half a dozen of the other. But when you've taken the trouble to give a full report - as requested - and it appears to have been ignored, it is irksome, even if you understand the reason for the standard thing.

I know you're telling the truth as far as you were aware, and I've said that too, and you're not just fobbing people off, nor are you plotting - I never said any of these things.

As for the recent comments thing, like so many others I've been using it and telling other people to use it, it's my new best friend. But as you say yourself, it only works so far, it only works for your own journal.
bekijane From: bekijane Date: 30th November 2005 14:27 (UTC) (Link)
The thing is that no one was asked for a full report on this issue - when the spam blocking was found status updated to say it was a known issue. The post LJ-move problems were the ones that had a full report requested; these are not post-move problems but a whole new can of worms.

We only found the spam block yesterday, give us a chance. An employee (I know who, just can't break confidentiality) worked with them yesterday to get it removed but the backlog will take a wee while to clear. This is the truth the whole truth and nothing but the truth so help me Frank.
nakeisha From: nakeisha Date: 30th November 2005 15:35 (UTC) (Link)
Ah, but in status where it talked about 'any problems that still exist' after they'd posted the 'all solved thing', it took you off to the usual 'report problem page', and that does ask for full details. When I, and no doubt many others, sent their report in, the spam blocking issue clearly wasn't known, as it wasn't on status or anywhere. I did check before I posted. Thus I followed the 'please give us full details' request bit in the form and gave them full details.

I've never said it wasn't the truth. I fully believe, as I said, that when LJ posted to say that everything was fixed, they clearly thought it was.
dinahmt From: dinahmt Date: 30th November 2005 13:46 (UTC) (Link)
My ISP does have a spam blocker and a very irritating one. I'm trying to educate it and also remember to hunt - among the ads for meds and penis enlargers - for any real mail, but it's a mind-numbing bore. Alas, it does seem to pick up several of my LJ comments.
nakeisha From: nakeisha Date: 30th November 2005 14:02 (UTC) (Link)
I've been fortunate insofar as I've never had an ISP with a spam blocker. We had one until we changed from Norton to AVG recently and I remember the mind-numbing process of trying to educate it. The problem being that one couldn't just exclude words like 'penis' because sometimes those words come up in slashy email exchanges!

Good luck with your 'educating'.
eldritchhobbit From: eldritchhobbit Date: 30th November 2005 15:09 (UTC) (Link)
Thanks so much for the update! Very helpful news.
nakeisha From: nakeisha Date: 30th November 2005 15:30 (UTC) (Link)
You're very welcome.
lizamanynames From: lizamanynames Date: 30th November 2005 17:20 (UTC) (Link)
Thank you SO much for looking into this and posting your results!

I checked my spam filter and sure enough there was a huuuuuuge pile of LJ notifications in my "bulk" folder!

I marked them as "not spam" and hopefully that will clear stuff up!
nakeisha From: nakeisha Date: 30th November 2005 17:26 (UTC) (Link)
You're very welcome.

I'm delighted to hear that you've found your messages. Hopefully indeed marking them as 'not spam' will solve the problem for you. That is really good news.

(Oh, and I didn't get this comment mailed to me.)
lizamanynames From: lizamanynames Date: 30th November 2005 18:26 (UTC) (Link)
(Oh, and I didn't get this comment mailed to me.)

Well FWIW, I DID get this one mailed to me, so I think MY problems are clearing up.
nakeisha From: nakeisha Date: 1st December 2005 11:33 (UTC) (Link)
I'm glad to hear that you seem to be sorted - I shall keep my fingers crossed.

I'm not still, as I didn't get this, but.....
18 Notes or Leave A Note