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Wow. I'm impressed - Nikki's Notations
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Wow. I'm impressed
Sadly, it's not that often these days I can honestly say 'well done, LJ' and 'I'm impressed'. However, today I can say both.

I received an email earlier (obviously machine generated) telling me one of my custom user heads would be expiring. It's the one I use in the winter (apart from in December) and I like it and wanted to renew it. So off I toddle to the LJ shop and start to go through the user heads (it would be so nice if you could set up an automatic renewal of them, but I digress).

I go though the six pages and can't find it. I go through it again and I still can't find it. I try one more time (I can be determined *g*) but no, it really wasn't there (oh, I had increased the size of font/images on the page so I knew it wasn't there). I was somewhat miffed to be honest, especially as there wasn't any kind of substitute for it.

So I 'muttered darkly' and went back to the email and decided 'why not send them a reply' so I did, basically saying I'd love to renew it, but couldn't. Now I honestly didn't expect any kind of reply; I actually expected it to bounce or something as I doubted it would be read, given it was a machine generated email. A few minutes ago I got a surprise and even shock. Not only did I get a reply, but the reply apologised and told me they had reinstated the said user head! Not only that, they even told me what page I'd find it on. Yes, I had to read the email twice.

Okay, this is a tiny thing and in grand scheme of things not exactly important and yes, of course I could have done without it. And given all those things (plus the whole I didn't think anyone would see the email) I never expected anything. Thus, it has really not only come as a huge surprise but cheered me up considerably (yes small things can do that), made and brightened my day and given me a warm and fuzzy feelings.

So thank you, LJ for doing this small and in the grand scheme of things inconsequential thing. Than you for showing that you do care about your users.

Thank you!

Tags: ,
Current Mood: impressed impressed

16 Notes or Leave A Note
toomuchfandom From: toomuchfandom Date: 14th December 2016 14:47 (UTC) (Link)
That is a miracle :)

Have you seen the latest NCIS episode? Ducky centric? Oh, it was fantastic!

nakeisha From: nakeisha Date: 14th December 2016 15:38 (UTC) (Link)
I have to say I am still somewhat stunned :-)

No, I haven't. We stopped d/l'ing episodes as our ISPs were getting a lot tougher. So I now have to wait until the DVDs come out.

I'm so glad it was so good.

liadtbunny From: liadtbunny Date: 14th December 2016 15:17 (UTC) (Link)
Hurray for good customer service!
nakeisha From: nakeisha Date: 14th December 2016 15:39 (UTC) (Link)

It does still exist.
doylebaby From: doylebaby Date: 14th December 2016 16:16 (UTC) (Link)
*g* Well that is really surprising, both the almost immediate response and the re-installment of the user head!
nakeisha From: nakeisha Date: 14th December 2016 17:26 (UTC) (Link)

I certainly was surprised - and I still am.
timetiger From: timetiger Date: 14th December 2016 18:28 (UTC) (Link)
It's so nice when things work the way they're supposed to.
nakeisha From: nakeisha Date: 15th December 2016 11:24 (UTC) (Link)
It really is. It gives you a warm feeling - even over something so small and unimportant in the grand scheme of things.
sparky955 From: sparky955 Date: 14th December 2016 20:56 (UTC) (Link)
I've been thinking a lot about you and your mum and hoping you both are okay.

nakeisha From: nakeisha Date: 15th December 2016 11:25 (UTC) (Link)
Oh, that is sweet of you, Sparky *Hugs*

I'm fine, actually. My mum's mostly okay. She's up and down, but more up than down, which is good.
caffyolay From: caffyolay Date: 14th December 2016 23:21 (UTC) (Link)
How brilliant is that! Makes a nice change when your expectations are exceeded. Well done LJ!
nakeisha From: nakeisha Date: 15th December 2016 11:26 (UTC) (Link)
It really is brilliant. I know it was something tiny & of no real importance & I suppose it made me happier than really something so small and unimportant should. But then again actually that's often the case, isn't it?

Oh, indeed it does.

Well done, LJ indeed!
gilda_elise From: gilda_elise Date: 15th December 2016 11:17 (UTC) (Link)
Just one more reason to stay with LJ...as if I needed one. *g* Glad to hear it all worked out for you.
nakeisha From: nakeisha Date: 15th December 2016 11:27 (UTC) (Link)
Indeed *g*

Thank you! Sometimes it's the smallest things that can really make you smile.
akane42me From: akane42me Date: 15th December 2016 14:38 (UTC) (Link)
It is so nice to get a response, and a prompt solution to the problem. I've had the good fortune to get similar results the few times over the years that I've had to contact the help desk. In one instance the problem took a while to get fixed, but it was resolved!
nakeisha From: nakeisha Date: 15th December 2016 17:20 (UTC) (Link)
It really is so nice.

I'm glad to hear you've had good experiences too. On the few occasions I've reported an actual fault/problem it has been resolved but this I feel was somewhat different as it wasn't a fundamental issue with LJ per se & it didn't make it non-usuable, etc.

That's why I was so impressed. It was something that in the grand scheme of things didn't matter & didn't prevent me from doing stuff. So didn't need to be done, it's just lovely that it was.
16 Notes or Leave A Note